Service
We listen. We’re responsive. We’re all involved, partners too. We know bad service can crush a business, but great service can often make a business. Our dedication to service has resulted in repeat business, referrals and long-term relationships.

Commonality
Unlike a large enterprise who pretends to understand your needs,we’re a small business too, so experience the same business challenges as you.

Commitment
We’re committed to providing you cost-effective solutions to your business problems

Loyalty
We always look out for the best interests of our customers

Honesty
We believe in turning away business if your needs are outside our capabilities

Integrity
We’re not afraid to admit when we make mistakes. We’ll always make them right.

	At City UC,we provide business value and operational excellence using a Lifecycle services approach to each engagement we undertake. This approach helps to improve your network’s business value and return on investment. See diagram on the left.

As the network has become a more strategic asset, the need for higher availability, security, and reliability has increased. Delivering what companies require to achieve a converged, complex network takes specialized knowledge and skills in a growing list of advanced technologies that includes security, voice, wireless LAN, and storage networking.

We recognize that customer success in the adoption of advanced technologies is compromised if a consistent, proven methodology is not used. Our approach aligns business and technical requirements through all six phases of the network lifecycle:





Assess readiness to support proposed solution

Architecture Validation
Verify that your network architecture meets your solution requirements, design objectives, and future growth plans.

Network Readiness Assessment
Gauge the readiness of your existing network infrastructure to support Unified Communications, and get recommendations for network configuration and design improvements.

Project Management
Development of project management plan, management of deployment project throughout its lifecycle, and creation of plan deliverables.





Create a detailed design to address business and technical requirements

Detailed Design Development
Provides a comprehensive, implementation-ready system design for a secure network that will scale to take advantage of unified communications across the entire business.

Implementation Plan Development
Provides a project plan for the implementation of network equipment and applications. Comprehensive planning and scheduling in a structured manner are required to minimize risk and reduce costly delays.





Deploy new technology

Pilot or Production Implementation
City UC engineers create an implementation project plan and test plan, and then execute the tests to verify the implementation meets expectations.

System Ready for Use Validation
Performs system-level acceptance testing at the end of implementation.

Knowledge Transfer
Dedicated training to system managers and help-desk personnel on a variety of topics including day-to-day administration and management, backups, software and hardware configuration, storage requirements, etc.

Unified Communications (UC), lets your people communicate wherever and whenever they need to, using the most appropriate methods - integrating telephony, messaging, email, conferencing and other applications onto a single, cost effective solution that is easier to control and manage resulting in overhead and productivity improvements.

No matter the size of your business, UC is a surprisingly flexible, affordable technology that offers the same, sophisticated communication tools your enterprise-size competitors have.

Increasingly, businesses are installing surveillance systems in their offices to save money in a number of ways including insurance, theft, and productivity. However, physical security is not the only threat. With the widespread adoption and dependence on Internet connectivity for transactions, data processing, and information delivery, identity theft, propelled by spyware and phishing, has replaced viruses as the most recognizable security threat on the Internet. Contact us to find out how businesses can protect themselves and how to reduce the TCO of network security.

Many SMBs lack the specialized IT staff required to manage a complex network or storage environment. When these systems are difficult to deploy or maintain, many businesses will manage their network and storage systems incorrectly or inconsistently, which leaves critical data vulnerable to catastrophic loss. That’s why an effective solution for your SMB must provide a combination of reliability, flexibility and ease of use, along with superior performance and solid protection.

Users connected to a wireless network can maintain a nearly constant connection with the network as they move from place to place. For a business, this means an employee can be more productive as their work can be accomplished from any convenient location. For example, a hospital or warehouse may implement Voice-over-WLAN applications that enable mobility and cost savings.